Inspired by ‘Waste’, I think sympathy and empathy are the difference between watching and acting.
You don’t always see with your eyes and you don’t always understand with your mind. You can listen regardless of how the message sounds and you can hold a hand when it isn’t easy.
Empathy, trust and change are decisions, each a leap of faith. The need to connect is everything. And it can be as simple as you want to make it.