never had a problem in the uk. probably your end

I live in Brazil and once I had some problems. I ordered 1 special order tee - video games ruined my life - and the shirt get lost. I contact Threadless and they refund me. So, I order another - different - one and get lost too! So I ordered another one and changed the shipment address and finally arrived. It tooks 4 or 5 months to get my tee and I don't know what happened. But I'm wearing the tee right now and I'm very happy :)

I pay for the UPS saver, def worth the price. Quick, and saves me the worries of non-receipt. And it's fun checking the tracking site.



I had an instance of lost shirts through postal priority when I had them sent to a residential address last holiday season. Happily refunded, though one replacement order won't probably be arriving :(



I figure it's local post office issues, I still have a few items that were sent through economy that's probably won't reach me (mostly shirts). Makes me kinda sad since they are gift prizes :(



I'm from southeast asia philippines. I try to limit my order to nine shirts since one time i order 14 at once, the customs charged me real bad. Which means 30ish dollars per batch of shirts



/end long post

*I'm from southeast asia philippines. I try to limit my order to nine shirts since one time i order 14 at once, the customs charged me real bad. like 80dollars, more than a third of my shirts price



I use ups saver which means 30ish dollars per batch of shirts

Internqational orders can have tracking, can't they? You just need to pay more for one of the more expensive options.

of the bajillion orders i have made to south africa, only two or three have gone awol. but threadless have been really nice about it.

Internqational orders can have tracking, can't they? You just need to pay more for one of the more expensive options.



Unfortunaly, the answer is NO.

Hey Marco, how can I use the UPS saver? I'm a noob, I know :P

My friends recently put in a large order to Malaysia, and it went missing. Luckily Threadless has given them a refund, which is jolly decent of them, considering any loss in transit is (obviously) not their fault.



I live in the UK, and have received every single one of my parcels (and believe me, there have been a lot of them!). One shirt which I thought was lost actually showed up like 3-4 months later, so yeah, my record so far is pretty awesome (touch wood).



In most instances I would blame the local postal services.

oh i had my orders sent via postal priority... I didn't see any options that was more expensive than that. So... What is this UPS tracker... Is it an US-only option?



Well even if it IS the local postal service, surely that warrants an option to put tracking on international orders?? Everytime my tees don't arrive (gifting or personal), it's hugely painful for the ol' heart, not for the money, but just cos... Well, I have taken the time and effort to pick the cool shirt, and then a couple months down it'll probably be out of stock in your size, etc.

all of my orders to Switzerland arrived safely.. once i had to wait for quite long, but that was around Christmas..

I see, I guess not all international shipments have the UPS Saver option as of yet

I'm in New Zealand, and I've had no problems at all. Even the postage times were reasonable, considering it's an island in the middle of nowhere. Priority shipping does make it run a lot faster, though.

With the cheap shipping is kinda like flipping a coin to see if your order will arrive, with the pricier one (just 2 options here) there's still a slight chance the package won't arrive. Neither can be tracked.



I live in Mexico.

Well kudos to threadless again, they came back to me about that 2nd order that never arrived... Turns out I had missed ".com" when I entered my email.... how totally TOTALLY embarassing @_@



So they're going to refund me... But I do wish there's tracking for overseas orders! That makes two lost orders :(

Hi there, same thing happening to me. In fact, I just sent sent out an email for my recent order, which has been around 2 weeks delayed.



I live in Malaysia, the only Shipping option we get here is either "Postal Priority" or "Postal Economy".



This is the 2nd time I have suffer the "long-anticipation-but-nothing-happen" experience. The first one was via "Postal Economy", and this time is was "Postal Priority".



I have made about 4 orders since I got to know threadless.com, only 2 made it to me so far :(

Hey All! Sorry to hear about some of the shipping problems you guys have had. Unfortunately some areas have postal services that are less...shall we say..."cooperative" than others? Unfortunately there is nothing we can do in those circumstances to make the postal service more reliable, but we will certainly work with you in instances that your order has not shown up. If you send an email and we don't respond after a week, email us again or try contacting us with another email address. It's likely we did respond (most times in less than 24 hours) and it just went to your spam or was blocked by your email provider.



We've looked into offering UPS for all countries- as we currently offer it for some. Unfortunately the shipping costs are very high and on top of that, UPS also charges a brokerage fee, making it an very expensive service. This has been consistent with all international shipping services we've checked out that offer tracking. The countries we do offer UPS to, UPS does not charge a brokerage fee.



This doesn't mean that we've given up though. We are constantly looking for international shipping options that are affordable and will provide you with traceability. As soon as we find the 'Holy Grail of International Shipping' that has everything for our customers, we will be scrambling to make it available to everyone.



If anyone wants to discuss this more in detail or has a problem with their order, feel free to email us at any time: service@threadless.com.

beanie: If you can find a way of shipping to the UK that won't incur the horrendous customs duty, I would be eternally grateful. Right now we can't buy more than ONE full-priced shirt per order without risking a big ol' fine.

That would be pretty amazing, wouldn't it? Unfortunately customs fees are not something we or a shipping service have control over. All of those fees come from your country. As long as you are in the UK, customs fees will be a part of international shipping. BUT, there is some talk about raising the threshold for items brought into the UK so hopefully that will provide some reprieve.

i had some threadless shirts, but never bought on with my account...



they send me a e-mail with the t-shirt attached and it was all cool and such ^_^

oh man.. its been a month and 1 day since my tees were shipped out. I'm still waiting for them... and this is the first time i ordered them in bulk.. 19 tees.. grr... the last order if 11 tees arrived in only 5 days time.. =(

shrug. singapore took about a month probably to ship. the entire shipment was fine, except one tee got somehow switched to a longsleeve. but that aside it was pretty fine.

I order quite a lot and all my shirts arrive well within 10 days on priority mail. All that is except my current order which is now underway for 3 weeks via postal priority which should take 10 days.

It sucks as the kids want their shirts (I have one sad 5 year old) and I can't trace the shirts at all, no shipping ID, no way to track it and Dutch customs were no help at all.



One of the shirts is now out of print, so even if I get a refund or have my CC company make a chargeback I've lost that shirt for good unless they reprint.



Usually though Threadless are excellent and the service is great, and whilst I understand the constraints of modern business and international shipping sadly, my kids don't..



Ah well.

erm i know this is old, but what can i do if the package is lost, i ordered more than 5weeks ago, and still haven't got my package. & threadless support is super poor? i send then 5 emails for 5 days, none replied

did u check your spam mail/filters? Also depending on where you live, the package may take more than 5 weeks to arrive. So far Threadless support has been pretty good for me.

i did check my spam mail, and because i receive the auto email reply, when u submit a email, i am pretty sure i didn't block them. So far threadless support has not reply me for 10 days , beginning to wonder if they still care abt international customer.

And my friend ordered 13 time, all of them came within 4 weeks. and the faq states max is 5 weeks, i have 3 more days before 5 weeks is up

Other than customs fees, I always found delivery to England pretty reliable. In Austria it's another story. I just waited nearly 6 weeks for a package, and had to pay nearly 40 Euros customs fees for it. Annoying, although I'm not blaming Threadless.

I can't check with my local postal service. I call them up and they say they can't track a package unless i have my package delivered under registered mail( then i will have an article number) in this case threadless ship in unregistered mail. I have no idea where the package is at!!! It can be somewhere in the world men