Threadless

gurgkle
gurgkle aka Lucas Lam is a 25.38 year old boy, has been a member since August 29, 2007, has scored 4,661 submissions, giving an average score of 1.77, helping 60 designs get printed.
Some days ago, my Threadless order arrived later then usual and the status of the order remained as 'being packaged' instead of 'shipped'.

So I contacted customer service and was told that it was already out and should reach me soon, true enough, the newly packaged order was in my mail the next day.

Noticing the different packaging, no longer Global Priority Mail, I was curious and asked the team why it is Mail Innovations now instead.

Their reply was that they have overhualed their shipping system and are now shipping through UPS and should be more reliable, but my order of Sheep and Hide has still not arrived! Had it been the old method, it would have been 2 days ago.

What do you guys think? Anyone experienced the same?

Thanks for the time =)
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WearingInfluences
WearingInfluences on Oct 25 '07 at 11:13pm
Just got first order using the new shipping (Mail Innovations). Took 3 weeks and 3 days~ to get to NZ, last two shipments were only around 10~ days.



Maybe they're more reliable but... take twice as long?
orwell
orwell on Oct 25 '07 at 11:43pm
some shipments took longer than usual, but a couple came really fast. one shipment came about 24 hours after placing the order, but that hasn't happened again...anyway, that's what my experience has been.
MrDomino
   MrDomino on Oct 25 '07 at 11:48pm
I have never liked UPS. Every job I've worked that involved that company brought nothing but trouble. Be it late shipments, lazy and rude employees or outright theft, I have had very few good experiences with them.
Doully
Doully on Oct 26 '07 at 12:17am
I've got 3 orders I'm waiting for at the moment... I've been waiting for one of my orders for 3 weeks as of today.



At least I know its not just me.



The last order I placed with the globalmail thing arrived inside 2 weeks.



Seriously threadless, how about giving international customers an international express option... Or at least something with tracking capabilities.



I know I'd be happier and would pay a bit extra if I could get my orders faster or at least be able to track them so I know the mailman hasn't flogged my shirts.



I'd like to order more shirts, but at the moment I'm a bit nervous about it as these other orders are taking so long.
backtozero
backtozero on Oct 26 '07 at 12:23am
YES! Finally, a more reliable shipping method!!



I had an order which was sent last JUNE - and it hasn't arrived yet. My local post office keeps telling me that they haven't received anything yet, and I keep calling DHL, and they keep telling me that I can't track my order because I have no tracking number. -_-



I keep contacting Customer service, and what I like best is their responsiveness. They sent me replacement orders, but they haven't arrived yet though. It's DHL's fault, i think. hahaha..



But twas goodnews that there is a new option!!!

CONgrats, threadless!!!
backtozero
backtozero on Oct 26 '07 at 12:24am
wait, so this new option already has tracking capabilities?
Pizazz
Pizazz on Oct 26 '07 at 12:25am
Got mine today, and it took much much lnger than usual.
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:25am
I noticed that the orders have been taking longer too. I usually would get my orders in 2-3 days, now it takes about a week or so.
Pizazz
Pizazz on Oct 26 '07 at 12:28am
There's litle better than the satisfaction of ripping open the shirt casing... But even that takes work... lol
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:30am
Or opening the box if you ordered a lot, that's fun too :-)
Doully
Doully on Oct 26 '07 at 12:31am
How big does your order need to be to qualify for a box!?
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:32am
lol...More than I would like to admit to buying at once.
Pizazz
Pizazz on Oct 26 '07 at 12:32am
I got 3 aqr once once, and they all came in the same shirt package. I'm guessing it takes at least 4 or 5 to get a box!
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:33am
Honestly though, I think I ordered about 9 shirts when I got the box. It was my first order. :-)
Doully
Doully on Oct 26 '07 at 12:34am
I've got 14 shirts and 2 hoodies spread over the 3 orders I'm waiting for.
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:34am
I normally don't order that many at once, but I had just discovered the wonders of Threadless and went a little nuts...lol
Doully
Doully on Oct 26 '07 at 12:34am
And I've got another 6 in my cart waiting for Mondays shirts.
Doully
Doully on Oct 26 '07 at 12:36am
I just rang home to see if mine arrived today... No luck :(
xnarx
xnarx on Oct 26 '07 at 12:36am
I think it took longer because of the sale.

I don't think any of you guys thought of that.

I got in my order on time like always.

I was scared of how long it would take since last time I ordered I lived in a different city but it took exactly 4 days to get to me.
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:37am
I only have one shirt I'm waiting on this time, the reprint of Star Men in Moon's Milk.
Doully
Doully on Oct 26 '07 at 12:38am
xnarx: I'm counting from the day I received my 'shipped' email.
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:38am
Ok, I looked at my order history and saw how many shirts exactly I had to get to get a box...19, but that was during the $10 sale. That's still a lot though...lol.
shakethesheets
shakethesheets on Oct 26 '07 at 12:39am
old shipping was much faster... also, does it have anything to do with the new shipping company that threadless no longer reliably tells you when your order has shipped? I got an email the other day that my order had shipped, but I was wearing the shirt... It had come a week before.
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:40am
They weren't all for me though, but most of em were...lol.
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:41am
Here ya go...no one try to hack into the system and get my credit card number, I'm not rich, trust me...lol

Item Description Price Quantity Total

Flowers in the Attic X Large Black Girly Tee $10.00 x 1 = $10.00

The Death Of Imagination X Large Royal Blue Girly Tee $10.00 x 1 = $10.00

Wanted X Large White Guys Tee $10.00 x 1 = $10.00

Many Many Monsters X Large Natural Guys Tee $10.00 x 1 = $10.00

Impossible Love Large Natural Guys Tee $10.00 x 1 = $10.00

Happy Harvest Large Natural Guys Tee $10.00 x 1 = $10.00

Polar Gardening Large Light Blue Guys Tee $10.00 x 1 = $10.00

Death, our nation's number one killer 2X Large Black Guys Tee $10.00 x 1 = $10.00

H2O's Sacrifice X Large Brown Girly Tee $10.00 x 1 = $10.00

The Accident X Large Fuchsia Girly Tee $10.00 x 1 = $10.00

Higher Higher X Large Asphalt Girly Tee $10.00 x 1 = $10.00

Gold Rush! X Large Brown Girly Tee $10.00 x 1 = $10.00

Day Of Reckoning X Large Kelly Green Girly Tee $10.00 x 1 = $10.00

We Are Made of Carbon X Large Dark Grey Girly Tee $10.00 x 1 = $10.00

The Communist Party 2X Large Red Guys Tee $10.00 x 1 = $10.00

Lil' Soap X Large Navy Girly Tee $10.00 x 1 = $10.00

Vincent's Van Go 2X Large Heather Grey Guys Tee $10.00 x 1 = $10.00

We're on the same level Large Banana Guys Tee $10.00 x 1 = $10.00

There's No Crying In Breakfast X Large Royal Blue Girly Tee $10.00 x 1 = $10.00

Shipping = $10.76

Coupon (7B9xxxxx) = -$5.00

Total = $195.76
Doully
Doully on Oct 26 '07 at 12:43am
Thats a massive order :-o
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:44am
I know, and that's why I'm not rich...I spend all my extra money on here...lol
blooqkazoo
blooqkazoo on Oct 26 '07 at 12:46am
I know KB, I don't know what I would have done without that..lol.
WearingInfluences
WearingInfluences on Oct 26 '07 at 1:31am
xnarx - the hoodie sale was much more recent than 3 weeks and 3 days ago. And that is from when it changed to shipped status, not when I ordered it. It took 4 weeks from when I ordered it.



I want threadless homing pigeons to deliver my shirts.
christi104hsia
christi104hsia on Oct 26 '07 at 1:55am
I liked the old shipping better; old shipping took 1 week, new shipping takes almost 2 weeks......



waiting is unbearable for me... sorry....
deboraborialis
deboraborialis on Oct 26 '07 at 3:15am
I'm still waiting for Derby of the Damned, placed on october 8th. It's still within the 3 weeks, but I used to get things in a week.
k_lady
k_lady on Oct 26 '07 at 3:18am
I've ordered things during sales before, but it seems like the one I put in during the hoody sale has been taking a long while to process. It's been "packaged" for quite a few days now, and while I'm betting it's already on its way, I kinda wish I could track it and see its progress :/
Aristarchus
Aristarchus on Oct 26 '07 at 3:50am
I'm in exactly the same position as Deb.
Pizazz
Pizazz on Oct 26 '07 at 6:22pm
Cheezus Crust blooq.. 19? Thats amazing!!!



I'm still waiting for New World Order... Buy, that one sold out in my size quickly
ladykat
ladykat on Oct 26 '07 at 6:28pm
I'm not international, but I do miss the old method, and I do think things are taking longer. Of the various shipping companies I've dealt with, I dislike UPS the most. They have really crappy customer service.
ISABOA
   ISABOA on Oct 26 '07 at 6:29pm
I made an order on the 11th - still has not showed up
gurgkle
gurgkle on Oct 26 '07 at 7:51pm
Thanks guys for all your inputs.



I live in Singapore btw, so it's international for me, seems like it has been the case for most of us that it takes longer now huh. For me it was a week for previous shipments but now it takes 2.



Pretty much preferred the old shipping method..
Doully
Doully on Oct 28 '07 at 4:20pm
One of my orders arrived this morning! 3 weeks and 3 days...



Lets see how the other two orders get on.
Doully
Doully on Oct 28 '07 at 4:21pm
Shit! I just realised its the second order thats arrived... Where the hell is my first order!!!???
moofymadness
moofymadness on Oct 28 '07 at 4:23pm
I haven't seen my shirt for two months. And I live 30 freaking minutes from Chicago.
gurgkle
gurgkle on Oct 28 '07 at 6:44pm
yea moofymadness, haha. if i were you i'll go raid their store instead. =)

cassiepaige
cassiepaige on Oct 28 '07 at 6:48pm
Mine took about the same amount of time, but my status is still listed as Being Packaged.



I've never had many problems with UPS. The guy that delivers here is kind of cute, and even if something is supposed to be delivered to the post office he'll just bring it up here.



Yay UPS!



Fed Ex is a total other story though.
Doully
Doully on Oct 28 '07 at 8:04pm
What happens if your package vanishes?

I'm a bit concerned that an order shipped on the 12th has arrived while I'm still waiting for an order that shipped on the 5th.
Doully
Doully on Oct 28 '07 at 8:05pm
Especially now that 3 of the 6 in the order are now sold out!
maija
maija on Oct 29 '07 at 2:42am
My "Mail Innovations"-shipped order took a week longer. I've never had anything but trouble with UPS.
gurgkle
gurgkle on Oct 29 '07 at 8:14am
Understand that we are given the option of choosing between 'Mail Innovations' & 'Global Priority Mail' with varying prices.



However, when they first changed to the new method, I paid the price for Priority Mail and got my package sent by Mail Innovations.
Doully
Doully on Oct 31 '07 at 3:06am
Phew! My missing order *finally* arrived today...



Love you Threadless, love you.
gurgkle
gurgkle on Oct 31 '07 at 3:58am
now that they're doing some inventory check, my awesome 'Halt! Who Goes There' is really being halted now...=(
9 days later
Jellydog
Jellydog on Nov 09 '07 at 6:26pm
I just got a package which took 5 weeks and 1 day. I decided to give it 1 more day after the 5 week max period to see if it would arrive before contacting Threadless - amazingly, it came on that day.



Has anyone heard from Threadless on whether they're going to be doing anything about the Mail Innovations debacle? What's the "innovation" anyway? Tying the package to a dolphin?



It's not spite, but that's my last order until I hear they've sorted it out. 7-8 days is the standard for International Airmail to NZ. Anything over 2 weeks is just too long to wait for me.
Doully
Doully on Nov 09 '07 at 7:18pm
There is now an 'express' option which they say is 5 to 10 days delivery... I placed an order through it the other day... We'll see if its any faster.





Still waiting for my hoodies from the sale :(

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