So my designjet 5000ps is a little sick. It has decided that it does not like black ink anymore and won't accept a new cartridge. I check the website, no help, I check on line chat "unavailable for this product" I call the support line and get the automated menu which eventually tells me "we can't help you over the phone try the website." So I call it back and just punch "0" on the keypad until I get a live person...here is what happend:

I'll spare the details and get to the end.

hp: "have you been to the website?"
me: "yes, it was of no help that's why I called."
hp "oh, well, let's go to the website"
me: "er, ok...but I've been there and there's no information on this error."
hp: "are you there now? let's troubleshoot."
me: "*le sigh* Ok, sure. let's go."
*more uselessness*
hp:"does that help?"
me: "no, I told you I tried this and it did not resolve the error."
hp: "So the error is still there?"
me:" Yes"
hp: "You should buy a new one."
me:"...buy a new one?"
hp:"yes, sometimes an error is telling us that we should buy a new product."
me:"..."
hp:"Have a great thanksgiving and don't forget to check the website if you have any issues with your hp product."

May I just say...wtf?