try emailing customer service. that's usually how they respond.

of course you can return it!

Yup, in order to print this design on the hoody, we had to print over the zipper and because the glow in the dark ink is thicker and stickier, it caused some gunkiness on the zipper. Our printers cleaned up the zippers as part of the finishing process, but there can still be some leftover. It should loosen up after you zip up and down a few times, but if you aren't happy with it, we can definitely work with you so you can return it and get reimbursed. Unfortunately since they're out of stock, a replacement isn't an option :( I see you emailed CS so I'll send over more info now!

I loved this hoodie when I got it... but alas, it was too small! I hurriedly sent it back, hoping to get a larger replacement before they ran out.... no luck! So now I have a credit on my account, hoping for a reprint... PLEASE?!?

RE-PRINT THIS!!!!!!

I have medium hoodies for both colors
if interested in buying or trading contact me at ok2playallday@gmail.com

update
I sold the asphalt hoodie and have the mermaid color left

I just received this hoodie and was very disappointed to find the same result. I couldn't even unzip it and had to dig out the paint from the zipper. In addition the paint is incredibly uneven, way too thick and ugly in some places and thin, see-through and flaking off in others. I wanted this hoodie for a very long time and to see this low level of quality is just disappointing. Threadless is also admitting it's a known issue and they're still selling them?! This was my first Threadless order and I really doubt I'll be ordering again.

Also purchased the Sark t-shirt and it has the same shoddy paint on the shoulder designs.