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ORDER STATUS | SERVICE & HELP

Need to check your order's status?

Click here for real-time order status

Have a question?

Skim our FAQ before emailing us for quicker answers

Need to get in touch?

For faster service, please check out the Common Questions to the right, as well as the FAQ Help Section. If your question still hasn't been answered, please contact us using the form below and we will get back to you within 3 business days. Please make sure service@threadless.com is not blocked by a spam filter.

Your name:

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NOTE: We are unable to combine orders during sales.

Due to the nature of the sale, we are unable to save you shipping costs by combining orders. Please place multiple orders throughout the sale as need be.

Order ID:

(REQUIRED for order inquiries)

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Can I change an order?

If your order has not been processed by our fulfillment company, you can change or cancel your order from the order status page. If your order has already been processed, we will be unable to change your order and you will need to make a return or exchange once you receive your goods.

I haven't received my order yet, has it been shipped?

If you have received a shipping confirmation email, than yes, your order has been shipped from our warehouse. US orders currently take from 3-8 business days to arrive. International orders can take anywhere from 1-3 weeks since several of our packages get held up in customs. If your international order has not arrived within this timeframe, we recommend checking with your local post and customs offices to make sure your package is not being held.

How do I return an order?

Check out our Return Policy.

Can I change my email address?

Yes, go right ahead! Just head over to the My Account section which is also linked up on the top of this page.

Why was my design taken out of the running?

Every design is given at least 24 hours and 100 scores. If, after that time, the design receives a score in the bottom 30 percentile, it will be prematurely removed from the running.